Refund policy

30-day returns

You have 30 days after receiving your item to request a return. To qualify for a voluntary return, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will need your receipt or proof of purchase. These conditions do not limit your rights regarding faulty or incorrectly supplied goods or other mandatory consumer rights.

To request a return, contact merchandise@blizbeats.com with your order number and the items you want to return. If your return is accepted, we will send you a return shipping label and instructions on where to send your package. Please request a return before sending an item back so we can provide the correct destination. Do not send returns to an address on a shipping package or directly to a production partner without our instructions.

Damaged, defective, or incorrect items

Inspect your order when it arrives and contact merchandise@blizbeats.com promptly if an item is defective, damaged, or incorrect. Include your order number and a description of the issue. Photos of the item and packaging can help us resolve it. We will review the issue and arrange an appropriate remedy, subject to your applicable legal rights.

Exceptions

Our voluntary return offer does not cover personalized items or special orders made to your individual specifications, sale items, or gift cards. These exclusions do not affect mandatory rights, including remedies for defective or incorrectly supplied goods. Standard merchandise is not treated as personalized solely because it is printed after an order is placed. Contact us before purchasing if you are unsure whether an item qualifies for a voluntary return.

Exchanges

To exchange an eligible item, request a return first. Once the return is accepted, you can place a separate order for the replacement item, subject to availability.

European Union withdrawal rights

Where EU distance-selling rules apply, you generally have the right to withdraw within 14 days after receiving your goods without giving a reason, subject to lawful exceptions such as goods genuinely made to your specifications or clearly personalized. Notify merchandise@blizbeats.com of your decision before the withdrawal period expires; an unequivocal statement is sufficient. Return the goods within 14 days after notifying us. We will provide a return shipping label and instructions.

For a valid statutory withdrawal, we will reimburse the payments required by law, including the cost of our least expensive standard outbound delivery option, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier, where permitted. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Applicable statutory rules take priority over our voluntary return conditions.

Refunds

For voluntary returns, we will notify you after receiving and inspecting the returned item and tell you whether the refund is approved. Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may take additional time to post the credit. If more than 15 business days have passed since approval, contact merchandise@blizbeats.com.

Your legal rights

Nothing in this policy excludes or limits cancellation rights, consumer guarantees, or remedies that cannot lawfully be excluded. Applicable law takes priority where it provides greater protection.

Questions about returns or refunds: merchandise@blizbeats.com.